Introduction
We want you to be completely satisfied with Nri.Estate. This Refund & Cancellation Policy explains how refunds and cancellations work for our services. It is part of our Terms of Service.
1. 30-day money-back guarantee
We offer a 30-day money-back guarantee on your first month of any annual plan, subject to these conditions:
- Written request via email to hello@nri.estate within 30 days of your service start date
- Refund covers the prorated unused portion of your annual plan
- Onboarding fee (₹4,999) is non-refundable (covers setup work already completed)
- Third-party costs already paid out are not refundable
- Hardware purchases (NRI Protect kit) are not refundable once installed
- Customer-approved repairs already completed are not refundable
How to initiate a refund
- Email hello@nri.estate with subject "Refund Request"
- Include your name, registered email, property address, and reason for cancellation
- We respond within 5 business days
- Approved refunds are processed within 14 business days to the original payment method
2. Cancellation schedule (after 30 days)
| When you cancel | Refund |
|---|---|
| Within 30 days of start | Full refund per Section 1 |
| 31–180 days from start | 50% refund of remaining months on annual plan |
| After 180 days | No refund; service continues until annual plan expires |
The onboarding fee (₹4,999) is non-refundable in all cases after the first 7 days.
3. Non-refundable items
- Onboarding fees (after 7 days)
- Third-party vendor costs already paid
- Customer-approved repair work already completed
- Hardware installed at your property
- Government fees, registration charges, stamp duty paid on your behalf
- Lawyer or chartered accountant fees engaged on your behalf
- Services delivered in full
4. Payment disputes and chargebacks
- Contact us at accounts@nri.estate within 14 days
- Provide the invoice number and reason for dispute
- We will investigate and respond within 7 business days
- Resolution may include partial refund, credit note, or correction
Initiating a chargeback with your card provider without first contacting us is a breach of these Terms and may result in service termination.
5. Refund processing
- All refunds are processed in Indian Rupees (INR) to the original payment method
- Refunds typically take 7–14 business days to reflect in your account
- Currency conversion losses, if any, are not our responsibility
- Bank charges deducted at source are not refundable
- Processor fees (Razorpay, Stripe, Wise) may apply
6. Service termination by Nri.Estate
- Non-payment after 30 days of due date
- Fraudulent activity or false claims
- Abusive behaviour towards our team
- Use of property for illegal purposes
- Repeated violations of our Terms of Service
- Property condition creating safety risks for our staff
7. How to cancel
- WhatsApp to +91 91094 86919
- Email to hello@nri.estate
Include your name, registered email, property address, and reason for cancellation (optional). We acknowledge within 24 hours.
8. Contact us
| Type of query | Contact |
|---|---|
| Refunds and billing | accounts@nri.estate |
| +91 91094 86919 | |
| Phone | +91 91094 86919 |