Terms of Service

Agreement

These Terms of Service ("Terms") form a legally binding agreement between you ("you", "your", "Customer") and Nri.Estate ("we", "us", "our") regarding your use of our website nri.estate and our property care services.

By accessing our website, booking a call, signing up for a plan, or using our services, you confirm that you have read, understood, and agree to be bound by these Terms.

If you do not agree with any part of these Terms, you must not use our website or services.

1. About us

2. Eligibility

• Be at least 18 years of age
• Have the legal capacity to enter into binding contracts
• Own (or be legally authorised to act on behalf of) the property
• Provide accurate, complete, and current information
• Not be prohibited from using our services under applicable laws

We reserve the right to verify your eligibility and refuse service at our discretion.

3. Services we provide

• Monthly or weekly property inspections (per chosen plan)
• Photo and video documentation of all visits
• WhatsApp updates and detailed reports
• Repair coordination with vetted third-party vendors
• Utility bill payment management
• Tenant verification and rent collection (custom add-on to Family Care)
• Emergency response (per plan tier)
• Optional security monitoring (NRI Protect add-on, billed separately)

What we do NOT provide

• Real estate brokerage (buying or selling property)
• Legal advice or representation in court
• Tax or financial advice
• Guarantees regarding outcomes of disputes, encroachments, or legal matters
• Insurance services
• Services in cities not currently in our coverage area

4. Pricing and payment

4.1 Our annual plans

All prices in Indian Rupees (INR), exclusive of applicable taxes unless stated otherwise.

4.2 What's NOT included

• Cost of repairs and materials above ₹2,000 per incident
• Hardware costs (CCTV cameras, sensors, smart locks)
• Government fees, stamp duty, registration charges
• Third-party professional fees (lawyers, chartered accountants, agents)
• Custom services not specified in your plan

4.3 Payment terms

• Annual plans are billed in advance for the full 12 months
• A one-time onboarding fee of ₹4,999 may apply
• Repair work above ₹2,000 requires your prior written approval via WhatsApp or email
• Payments are processed via Razorpay, Stripe, Wise, or direct bank transfer
• All invoices include applicable taxes (GST)
• Receipts are issued within 24 hours of payment confirmation

4.4 Foreign currency

Indicative foreign currency equivalents shown on our website are for reference only. All charges are billed and settled in INR. Currency conversion fees are the customer's responsibility.

4.5 Late payment

• Invoices are due within 14 days of issuance
• Late payment may attract interest at 2% per month (24% annualised)
• Service may be suspended after 30 days of non-payment
• Continued non-payment after 60 days may result in termination

5. 30-day money-back guarantee

• Written request via email to hello@nri.estate within 30 days of your start date
• Refund covers only the prorated unused portion of your annual plan
• Onboarding fee (₹4,999) is non-refundable as it covers setup costs already incurred
• Third-party costs already paid out are NOT refundable
• Customer-approved repair work already completed is NOT refundable
• Hardware purchases are NOT refundable once installed

6. Cancellation and refunds

6.1 By you

You may cancel anytime by sending notice via WhatsApp to +91 91094 86919 or email to hello@nri.estate.

6.2 Refund schedule

6.3 By us

We may terminate or suspend your service immediately for non-payment, fraud, abusive behaviour, illegal use of the property, property condition creating safety risks, or repeated violations of these Terms.

7. Customer obligations

• Provide accurate and current property and ownership information
• Maintain proof of property ownership available for review when required
• Provide reasonable access to the property
• Authorise key holding and storage by our team
• Respond to our communications within 7 days when decisions are needed
• Approve repair quotes in writing before any work is started
• Inform us promptly of changes (new tenant, sale plans, ownership transfer)
• Not request any unlawful, unethical, or unsafe service
• Pay all invoices on time
• Treat our staff with respect and professionalism

8. Our obligations

• Conduct visits and services as specified in your plan
• Send timestamped photos and reports within 24 hours of every visit
• Communicate honestly, including delivering bad news when necessary
• Use only vetted, background-verified vendors
• Seek your approval before any expense above ₹2,000
• Treat your property with the same care as our own
• Maintain confidentiality per our Privacy Policy
• Carry liability insurance up to ₹10 lakh per incident
• Respond to communications within 4 hours during business hours (9 AM – 8 PM IST)
• Provide emergency response per your plan tier

9. Disclaimers and limitation of liability

Please read this section carefully — it limits what you can recover from us.

9.1 Service "as is"

Our services are provided "as is" and "as available". To the maximum extent permitted by law, we disclaim all warranties, express or implied.

9.2 What we are NOT responsible for

• Damage occurring between our scheduled visits
• Outcomes of legal disputes, court proceedings, or government actions
• Actions or omissions of third-party vendors, even those we recommend
• Force majeure events (natural disasters, pandemics, civil unrest, war)
• Pre-existing damage at the time of our first inspection
• Theft, vandalism, or break-ins occurring outside our visit times
• Loss of rental income due to tenant defaults beyond our control
• Currency fluctuation losses
• Indirect, consequential, or punitive damages

9.3 Maximum liability cap

Our total cumulative liability to you for any and all claims arising from or related to our services shall not exceed the lesser of: (a) the amounts paid by you to us in the 12 months preceding the claim, or (b) ₹10,00,000 (Indian Rupees ten lakh).

9.4 Insurance

We carry liability insurance up to ₹10 lakh per incident for damage caused directly by our staff during service delivery. We strongly recommend you carry adequate property insurance independently.

10. Property access and key holding

10.1 You authorise us to

• Visit your property at scheduled intervals per your plan
• Take photos and videos for service documentation
• Hold property keys in a secure, biometric-access safe at our office
• Coordinate with neighbours, society management, and local authorities as needed
• Make minor decisions (under ₹2,000) during genuine emergencies, with notification within 4 hours
• Engage vetted vendors for service delivery

10.2 We will NOT

• Enter your property outside agreed schedules without permission (except in life-safety emergencies)
• Share keys or access with anyone outside our authorised team
• Sublet or commercially use your property
• Make structural changes without your written approval
• Sign documents on your behalf without specific written authorisation

11. Intellectual property

The Nri.Estate name, logo, website design, content, photos, processes, and all other materials are our exclusive property. Property photos and reports we deliver to you remain your property; we retain copies for record-keeping per the Privacy Policy. We will NOT use your photos, name, testimonials, or property details for marketing without your explicit written consent.

12. Confidentiality

Both parties agree to keep confidential the service pricing if outside published rates, personal information shared during service delivery, family or relationship details disclosed in confidence, and any other information marked as confidential. This obligation survives termination of this agreement.

13. Indemnification

You agree to indemnify and hold harmless Nri.Estate, its directors, employees, agents, and contractors from any claims, damages, losses, or expenses arising from your breach of these Terms, your violation of any law or third-party right, inaccurate or false information provided by you, misuse of our service, or disputes between you and third parties.

14. Force majeure

Neither party is liable for failure to perform obligations due to events beyond reasonable control, including natural disasters, pandemics, civil unrest, war, terrorism, government action, internet or telecom disruptions, or strikes.

15. Dispute resolution

15.1 Direct resolution (mandatory first step)

Contact us at hello@nri.estate in writing. We will respond within 7 business days and attempt good-faith resolution.

15.2 Mediation

If direct resolution fails within 30 days, either party may initiate mediation under the Arbitration and Conciliation Act, 1996, with a mutually agreed mediator in Jalandhar, Punjab, India.

15.3 Arbitration

If mediation fails within 60 days, disputes shall be resolved by binding arbitration in Jalandhar, Punjab, India.

15.4 Governing law

These Terms are governed by the laws of India. Subject to mandatory consumer protection laws of your country of residence, exclusive jurisdiction is vested in the courts of Jalandhar, Punjab, India.

16. Class action waiver

To the maximum extent permitted by law, all disputes will be resolved on an individual basis. You waive any right to participate in class, collective, or representative actions against Nri.Estate.

17. Changes to these Terms

We may modify these Terms at any time. Material changes will be communicated via email to active customers at least 30 days in advance, and a notice will appear on our homepage for 14 days. Continued use after the effective date constitutes acceptance.

18. General provisions

Severability

If any provision of these Terms is held invalid or unenforceable, the remaining provisions remain in full force and effect.

Entire agreement

These Terms, together with our Privacy Policy, Refund Policy, and any individual Service Agreement signed by you, constitute the entire agreement.

Assignment

You may not assign your rights under these Terms without our written consent.

19. Contact